How do we compare? The experience of benchmarking a smaller university college library in the UK higher education sector 30/05/10 Read more about How do we compare? The experience of benchmarking a smaller university college library in the UK higher education sector
‘We all work in a library, so what could possibly be done differently?’ A Customer Services benchmarking project 30/06/11 Read more about ‘We all work in a library, so what could possibly be done differently?’ A Customer Services benchmarking project
‘Moments of truth’: measuring how the library and student support service impacts upon the student experience 10/05/12 Read more about ‘Moments of truth’: measuring how the library and student support service impacts upon the student experience
