LibQual+ - Experiences
Experiences of LibQUAL+
SCONUL LibQUAL+ Results
The LibQUAL+ SCONUL cohort notebooks back to 2003 are available via the link below. The notebooks describe[...]
Performance and Quality
Content
Value of Libraries
Experiences of Value of Libraries
Scholarly reading and the value of library resources: a survey
Between March and June 2011, six institutions in the UK took part in a study looking at return on investment[...]
Key Performance Indicators
Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organisation.
We are seeking those with knowledge and experience of this approaches and techniques in[...]
Transparency and Costing
TRAC (Transparent Approach to Costing) is the standard method now used for costing in higher education in the UK.
TRAC includes two separate but related costing processes:
Annual TRAC: an annual retrospective attribution and reporting of costs -[...]
The Balanced Scorecard
The balanced scorecard is a strategic planning and management system that is used to align business activities to the vision and strategy of the organization, improve communications, and monitor performance against strategic goals.
It was[...]
EFQM Excellence Model
The EFQM Excellence Model, a non-prescriptive framework based on nine criteria, can be used to assess an organisation’s process towards excellence. Organisations can use the model and the process of self-assessment to improve performance. It is flexible and can be[...]
WGPI Meeting Minutes - 7th September 2006
SOCIETY OF COLLEGE NATIONAL & UNIVERSITY LIBRARIES
Working Group on Performance Improvement
Minutes of the meeting held on Thursday 7 September 2006
Present: Maxine Melling (Chair), Toby Bainton, Angela Conyers, Susan Copeland Claire[...]
What is LibQual+?
LibQUAL+ is a Web based survey tool which uses the Gap Theory of Service Quality to ascertain what the users expect from the library service as well as how they perceive the quality of service received. It is a standardised instrument which enables benchmarking at a local, national and[...]
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