9.30-10.30

The SCONUL fringe: Pre-conference briefings and seminars

10.00

Registration, Hilton Hotel

11.00

Welcome
Fiona Parsons, Conference Chair

11.15

Panel debate: Excellence in the student experience
Chair: Ann Rossiter, Executive Director, SCONUL

• Nigel Weatherill, Vice-Chancellor, Liverpool John Moores University
• Rachel Wenstone, NUS Vice-President for Higher Education
• Joe Twyman, Director of Political and Social Research, YouGov
• Paul Gentle, Director of Programmes, The Leadership Foundation

12.30

Buffet lunch and the SCONUL fringe

13.30

Parallel sessions on evaluation

1. LibQual & other ARL initiatives: Stephen Town, Director of Information,The University of York and Selena Killick, Library Quality Officer, Cranfield University
2. Delivering efficiency through effective benchmarking: Chris Hale, Deputy Director of Policy, Universities UK
3. The Balanced scorecard approach to evaluation: Professor Sheila Corrall, Professor of Librarianship & Information Management and Graduate Research Tutor, The University of Sheffield and Jacqui Dowd, Management Information Officer, University of Glasgow
4. Using the SCONUL stats for strategic planning: Claire Creaser, Director, LISU and Julie Berry, University Librarian, University of Salford
5. Sharing best practice in evaluation strategies with Kitty Inglis, Librarian, University of Sussex for SCONUL, Karel Thomas, Executive Director, BUFDG; John Townsend, Director of Corporate Information Services, Liverpool John Moores University representing UCISA and Ian Munton, Head of Student Suppor & Development Services at Keele University, representing Amosshe.

14.30

Keynote speaker: Evaluation and Learning Outcomes
Megan Oakleaf, Associate Professor, Syracuse University

15.45

Long coffee break for bedroom check in and more from the SCONUL fringe

16.30

The ideas slot: Brand, reputation and the student experience. What your VC is really worrying about
Sholto Lindsay-Smith. Director, Industry Branding

17.30

Break to change for dinner

19.00

Walk to dinner venue

19.30

Conference dinner, Ballroom, City of Liverpool Town Hall

09.45

Ideas slot: Future trends in personalisation
Elizabeth Tilley, Faculty Liaison Librarian, Cambridge University and Jt Author of Personalising Library Services in HE and Paul Walk, Director, Innovation Support Centre, UKLON

10.45

Tea/Coffee

11.15

AGM and update on SCONUL activity

12.30

Lunch

13:30

Practical workshops: Tools for influencers

1. Handling the media (advice on media presentation) – Simon Maule, Director, Linstock Communications
2. Handling the media (advice on media presentation) - Lea Sellers, Trainer, Media Skills for Women

1. Professional skills at top table – Jan Wilkinson, University Librarian & Director of the John Rylands Library, The University of Manchester
2. Professional skills at top table - Michele Shoebridge, Deputy Registrar and Director of Academic Services

1. Advice on public speaking – Rosalind Adler, Business Training
2. Advice on public speaking – Tommy Hutchinson, CEO i-genius

1. Expanding your sphere of influence - Christine Fyfe, Pro-Vice Chancellor with special responsibility for Students, University of Leicester
2. Expanding your sphere of influence - Maxine Melling, Director of Learning and Information Services, Liverpool John Moores University and Elizabeth Selby Dean, Learning and Information Service, Southampton Solent University

14.45

Keynote speaker: The leading question - developing a personal answer
Professor Mary Malcolm, Deputy Vice Chancellor (Academic), University of Bedfordshire

16.15

Chair's summary & farewell

16.30

Departure