User Experience Officer

The postholder provides support for an outstanding student journey through seamless customer focussed services. The post leads on nurturing and encouraging the student voice to understand the user experience, to foster open communication with the student community, and to form and develop partnerships from within the University and beyond.    

The postholder manages and co-ordinates the delivery of user experience interventions - providing and promoting high quality, effective and student-focused services. They work with Library teams to build relationships with students and staff to plan, provide and promote a range of evolving user-focused initiatives which enhance user experience.  

They lead on aspects of student communications and take responsibility for the development and delivery of interventions to support our student communities. 

They manage a small team which leads on responding to feedback and measuring success using satisfaction data, such as NSS and other measures and the Library’s engagement working with students to inform service developments, fostering innovation, and forging the Library’s reputation as a trusted partner.