User Experience Co-Ordinator

The postholder co-ordinates and promotes user experience activity, to help understand the student voice, foster open communication with the student community, and support and inform a data decision making culture across the Library service.    

The postholder supports the co-ordination and delivery of user experience interventions - providing and promoting high quality, effective and student-focused services. They work with Library teams to build relationships with students and staff to plan, provide and promote a range of evolving user-focused initiatives which enhance user experience.  

They support and contribute to aspects of student communications and take responsibility for the development and delivery of interventions to support our student communities. 

The post holder co-ordinates the working with student partners to inform service developments, responding to feedback and measuring success using satisfaction data, such as NSS and other measures and the Library’s engagement, fostering innovation and forging the Library’s reputation as a trusted partner.