Customer Services Senior Library Assistant
Organisation
University of Warwick
Contact Email
k.jackson.3@warwick.ac.uk
Mission group (if applicable)
Russell Group
FTE staff per library service
5 - 9
Sector
Higher Education
Job role area
customer experience
team leader
Starting salary
£25,000 to £29,999
Last uploaded
28/09/2026
Last reviewed
3 Year
Summary
The postholders in this front facing Library team manage the day-to-day operations of Customer Services Library Assistants (including Archives) responsible for enquiry handling and customer support. They provide support for a range of face to face and virtual enquiry services acting as a point of escalation for complex enquiries. The Customer Services Senior Library Assistants also support the operational delivery and development of excellent frontline customer services, including all the Library’s diverse customer communities.