Customer Services Manager

This role is at the forefront of the service, leading the Customer Services team, working with a variety of customers and stakeholders to drive forward customer service excellence across our library services. The role is all about understanding customer needs to provide inclusive and safe environments across the Library’s physical and digital spaces. Working closely with other senior managers, the Customer Services Manager will provide a blend of excellent communication skills, be process driven, innovative and outcomes focussed, with a mindset of continuous improvement.

As part of the Extended Library Management Team, they collaborate on the development and delivery of new strategies and processes in line with our strategic plan as well as the institution’s changing needs and priorities.