Client Services Team Lead

The Client Services Team Lead at University College Cork is responsible for managing and operating front-facing client information points, enquiry services, and learning spaces in libraries. The role involves developing engaging, inclusive, and digitally enhanced services that meet the needs of diverse user groups. As the lead expert on User Experience methodologies, the candidate will ensure that library spaces, services, and resources align with client needs and contribute to their academic success and well-being. Other responsibilities include managing library front-line services, adopting innovative user experience principles, developing library spaces, fostering community engagement, and leading the Client Services team. The ideal candidate should have a degree in Librarianship and Information Studies or equivalent, at least three years of professional experience, and exceptional customer service and interpersonal skills.