Library Experience Librarian

The Library Experience Librarian reports to the Head of Library Experience and is responsible for the development and delivery of first and second-line enquiry services in person and online. They provide an advisory service to library users and aim to implement a positive library experience for all university staff, students, and external users. This includes managing the live virtual enquiry service, supporting on-campus helpdesk services, developing and evaluating front-line services, and deputising in the absence of the Head of Library Experience.

The role also entails promotional and outreach activities, representing the library at university committees, and training and managing teams of Library Experience Co-ordinators. The librarian should contribute to quality assurance and assessment, and lead on projects where appropriate.

Applicants must have a degree or postgraduate qualification in librarianship or information science, or equivalent experience. They should have experience working in a customer-focused environment, preferably within the library sector, and demonstrate an understanding of effective customer service provision. Other essential skills include the ability to cope with change, innovate, and possess excellent communication, organisational and digital literacy skills. Experience in leading and motivating teams and knowledge of developments in the higher education sector are desirable.