Library Experience Co-ordinator

The Library Experience Coordinator is a crucial role at Birmingham City University, reporting to the Library Experience Librarians. The job involves managing the day-to-day operations of the library, including assisting users, maintaining borrower records, and resolving escalated queries. The coordinator is responsible for supervising the Library Experience Advisors and Attendants, contributing to recruitment, and conducting Individual Performance Reviews. They also maintain the library's physical environment, oversee risk management processes, and contribute to the development of policies, procedures, and services.

The successful candidate should have at least a GCSE-level education, demonstrate excellent customer service, be able to lead and motivate teams, and have strong problem-solving skills. They should also have excellent digital literacy with knowledge of MS Word, Excel, Outlook, Teams, and be open to learning new tools and technologies related to the role. A collaborative approach to team working, commitment to continuous service improvement, and the ability to work in a diverse and inclusive environment are also essential. Experience in decision making and knowledge of developments in the higher education sector would be desirable.