Library Experience Advisor

The Library Experience Advisor position at Birmingham City University involves delivering excellent customer service to all library users, which include students, staff, and external users. Key responsibilities include providing first-line support, addressing inquiries through various media, and assisting with library induction. The role also involves administrative tasks such as managing incoming journals, reporting and arranging repairs, gathering and compiling statistics, and developing library procedures. The advisor will also assist in maintaining library spaces, create content for social media channels, and support library promotional activities.

Essential qualifications include a good general standard of education (GCSE or equivalent), excellent communication and interpersonal skills, proven customer service experience, and good digital literacy. The role requires a high degree of organisational ability, a methodical approach to work, and the ability to demonstrate initiative, problem-solving, and decision making. A collaborative approach to team working is also essential, along with the ability to work in a diverse and inclusive environment. Prior experience of working in a library is desirable but not essential.