Customer Services Assistant

Customer Services Assistant: The role involves providing high-quality front-line support to students, staff, and external customers, dealing with inquiries through various channels and performing a range of administrative tasks. The person will also be expected to contribute to service improvement, maintain knowledge of relevant policies and procedures, and engage in training and development opportunities.

Requirements for the position include practical knowledge and experience in a customer-facing role, excellent interpersonal and communication skills, the ability to work under pressure, and proficiency in using digital systems. Desirable qualifications include experience in a library or education setting. The role may require occasional working outside normal hours.