Front of House Manager

Front of House Manager is responsible for delivering first line support for library users, ensuring high-quality, customer-focused library services. Key responsibilities include managing the delivery of frontline services, overseeing loan services and student finalist procedures, and acting as the initial point of contact for users with disabilities. The role requires excellent people management skills, including coaching, mentoring, and training of staff. Candidates should have a good understanding of relevant University and Library systems, as well as strong communication and interpersonal skills. Occasional work outside normal hours may be required. The position is office-based with routine office hazards.