Customer Services Supervisor

The post holder will supervise a team of Customer Services Assistants to ensure the effective and efficient delivery of library services and resources for all library users including staff and students. To oversee the work of the team as an experienced team member and to ensure that all activities are being undertaken in line with library and university policies and procedures to deliver an excellent customer service.
Supervise a range of standard, routine activities ensuring work is carried out according to agreed deadlines and quality standards. Overseeing the work of others (directly or indirectly) as an experienced team member.
To support the management of online enquiries through effective triage, answering enquiries where appropriate to ensure they are being managed effectively in line with local procedures.