Head of Customer Experience

The University of Southampton's Head of Customer Experience. Responsible for the development and delivery of excellent, responsive, innovative, consistent, and timely customer experience for all library users. Key responsibilities include leading the development and delivery of innovative and responsive customer service, managing the performance and professional development of team members, ensuring the performance of library user support and enquiry services, managing resources and budgets, and contributing to business planning. Should have a post-graduate degree or equivalent professional qualification, experience in a service-oriented organisation, and a solid understanding of the higher education sector and developments in the provision of customer experience and services. Occasional requirements to work outside normal working hours may be necessary.