Head of Library Operations and Customer Services

The University of Brighton is looking for a Head of Library Operations and Customer Services. This role includes strategic leadership, staff development, and management of libraries, with the goal of delivering the university's strategic objectives. The position involves overseeing customer service librarians and user experience librarians, and requires flexibility to travel to other university sites. Other responsibilities include managing and developing physical spaces across the libraries, coordinating staff development, leading partnerships to support university strategy, and managing the delegated resources budget. The ideal candidate should have excellent communication, organizational, and ICT skills, along with a thorough understanding of the impact of emerging developments within Higher Education. A professional qualification in library and information work or equivalent is required, along with substantial experience of staff and service management at a senior level in an academic library or similar environment.