Digital Experience Specialist

The Digital Experience Specialist is a role that supports the Systems, Access & Discovery Manager at Birmingham City University's Library and Learning Resources Department. The key focus is to improve the user experience and usability of the digital library environments, including the Library and Learning Resources website, Library Search, and student/public-facing websites. The role involves conducting user research to understand the needs and behaviours of different library user communities. This research informs the design of new digital services and products and assesses the effectiveness of existing ones. The post also includes ensuring web accessibility standards and legislation compliance. Essential skills include experience in user research, website design, web analytics, and a customer-focused approach to service delivery. Desirable qualifications include training in user experience or usability and experience with academic library services and technologies.