Library Experience Assistant

The Library Experience Assistant will work within the Library Experience Team at Middlesex University, helping deliver a high-quality, student-focused service in a safe and secure environment. This includes providing first level support to students, staff, and visitors, managing the library environment, and assisting in locating resources. The assistant will also handle various student inquiries, process applications, and manage student behaviour. They will conduct basic IT troubleshooting, assist with university services and software, and monitor health and safety requirements. Additional duties may include attending meetings, assisting in student events, and maintaining publicity materials. The position requires weekend and evening shifts on a rota basis. Candidates must have GCSE/O-level education or equivalent, customer service experience, and the ability to work in a team and prioritise tasks. Experience in a higher education library and IT skills are desirable.