Extended Hours Duty Supervisor

The Extended Hours Duty Supervisor at Royal Holloway, University of London is part of the Library Customer Services team. Their primary responsibilities include providing a high-quality user experience, managing frontline enquiry services, and overseeing stock management processes. Specific tasks include supervising the Helpdesk service, handling membership queries, managing a team of library assistants, delivering training, supporting library security staff, and contributing to library projects.

The ideal candidate should have excellent communication skills, experience in a customer service environment, proficiency in IT applications and web-based systems, and administrative experience including MS Excel. They should be educated to A-Level or equivalent and have experience working in a library or higher education environment. Understanding of equality, diversity, and inclusion issues is also required, along with a commitment to personal development and the flexibility to work additional hours if necessary.